Shipping policy

Shipping Policy

Order Processing

Orders are typically processed and shipped within 2-3 business days after receipt. You will receive a shipping confirmation email with tracking information once your order has shipped.

Shipping Zones

We currently ship to addresses within the United States only. We do not offer international shipping at this time.

Shipping Rates

- Orders under $150: shipping is calculated at checkout based on order weight and destination
- Rates are typically calculated using USPS Priority Mail or UPS Ground

Delivery Times

Once shipped, delivery typically takes 2-5 business days depending on your location and carrier. Delivery times are estimates and are not guaranteed.

Signature Requirements

Orders containing 5-liter tins may require an adult signature upon delivery to prevent theft or damage. If you will not be home to receive the package, please provide a delivery address where someone can sign.

Damaged or Lost Shipments

If your order arrives damaged (broken bottles, leaking containers) or does not arrive within the expected delivery window, please contact us at hello@olivestri.com within 7 days of the expected delivery date. We may request photos of damaged items to process replacements or refunds.

Weather Delays

During extreme weather events or high-volume shipping periods (holidays), delivery may be delayed. We are not responsible for delays caused by weather or carrier issues.

Pre-Order Shipping

Certain products such as Olio Nuovo are offered on a pre-order basis. Pre-order items ship following the annual harvest, typically in November. Estimated delivery dates will be communicated at the time of order and updated as shipping approaches. You will receive email updates about your pre-order status.

Address Accuracy

Please ensure your shipping address is complete and accurate. We cannot be responsible for orders shipped to incorrect addresses provided by the customer. If a package is returned to us due to an incorrect address, you may be responsible for reshipping fees.

Questions

For shipping-related questions, please contact us at hello@olivestri.com.